Every item is hand made and therefore may differ from the image provided. Bespoke items are not refundable and can not be returned. Of course your satisfaction is important to us and we will be happy to exchange an item in the rare occasion that there may be a mistake when we have made it (spelling) or if an item is faulty on dispatch.
For stock items you have 14 days from receipt of the goods for a refund or an exchange. The item must not have been worn and must be returned in the condition it was sent you in. We strongly advise that you send anything back to us on a signed for service. Unit 5, Little Mollands Farm, South Ockendon, Essex RM15 6RX
Please allow at least 6 working days for your item to be sent to you. We hand stamp everything and this period can be significantly longer during seasonal demands. If you require your order in a hurry please opt for the express option at the checkout where we will turn your item round in 3 working days. Please note we do not work at the weekends or on public holidays.
All items are sent by Royal Mail on a signed for service. Please make sure that you keep an eye out for the email that is sent with the tracking details on dispatch of your order. All deliveries are with the Post Office and any queries with where your packet is when the email is sent is with them. While we are happy to try and help you will have far more joy with Royalmail.com than with our jewellers.
We accept most forms of payment and our payment methods are secure using Shopify or Paypal platforms.