Frequently Asked Questions


How Long will my order take from when I place the order?

We allow 5-6 working days unless it is Christmas or the Holidays.  The home page will indicate any increase in time during seasonal peaks

 

Can I have my own message put on an item?

Simply yes.  We can write anything you request.  Up to 36 characters including spaces on cuffs and bangles and up to 9 characters on rings.  Please select the bespoke on the drop down and include details of the message at the checkout in the comments box.

 

I am allergic to some jewellery

ALL our metal is nickel free.  We only use the highest grades of materials.  

 

Can you do an Express Order?

Yes we can, but there is a small charge to push your item in to the top of the order pile.  We can not progress your order any faster unless you opt for Express Service and skip the queues.

 

Do you ship abroad?

Yes we ship worldwide with Royal Mail signed for service.  This can take up to 21 days in some parts of the world.  Make sure you allow time for this, or alternatively we can send by DHL at a premium cost but it is much quicker 3-4 days world wide.  Please email us if you would like faster international shipping.

 

How do I clean my jewellery?

To keep the item prestene we strongly advise against wearing while doing any cleaning or while using beauty products.  The harsh chemicals will affect the metal.  Remove when washing, or cleaning and keep dry at all times.  Prevention is better than cure.  With every order we enclose a complimentary cleaning cloth.  Simply wipe the item with the cloth to keep it shiny and tarnish free.  Sometimes you will get a slight residue on your skin while wearing your Pink Lettuce item.  It is simply removed with soap and water.  This happens because the PH of your skin is reacting with the metal.